The art of providing excellent service
Under promise and over deliver:
We have all heard this adage, but when you consistently perform this way in your business, your clients will respect you and view you as a notch above the competition.
Under promise and over deliver:
We have all heard this adage, but when you consistently perform this way in your business, your clients will respect you and view you as a notch above the competition.
This means we have to learn to create small wins for ourselves on the way to a big win. As well, we have to alter our rewards system in a way that doesn’t include damaging behavior, such as reversing our wins. This is often seen with savings or weight loss goals. You cannot reward your gym time with cake and you can’t reward your saving habits with new shoes…
Hey, I don’t know about you, but I spend enough time keeping up with running my business than to attempt to keep up with ever changing tax laws.
I knew to “go for no” and how sales were a numbers game. I learned all you can learn as a sales person except how to provide value.
I can’t talk about Assertiveness enough. In a world where busy is often an understatement, I find that people do not assert themselves enough when managing both their time and commitment.
B2BThrive – Helping Your Business Grow!TweetProactive (adj.) – taking action and making changes before they need to be made, rather than waiting until problems develop Reactive (adj.) – reacting tot hings that happen rather than making things happen yourself When thinking through the role of a proactive leader, the ideal destination to reach would be […]
B2BThrive – Helping Your Business Grow!TweetThree Barriers to Change: Our Iceberg is Melting: Changing and Succeeding Under Any Conditions by John Kotter Within every organization there is an existing culture that can make it difficult to introduce change. Because the culture is intangible, it essentially lives within the attitudes, beliefs and values of the individuals […]
B2BThrive – Helping Your Business Grow!Tweet As an entrepreneur (a.k.a an extremely busy person), I push organization. There are many myths about organization. Some think you are born organized or you aren’t. Others equate organization to tidiness; some believe it takes a lot of time to be organized. The truth is none of these statements […]
B2BThrive – Helping Your Business Grow!TweetI love starting each new quarter off with a reassessment of my goals. And I challenge others to do the same. First, I immediately recognize who is business and who is not. Business minded individuals generally think in quarters. Our financials are based in quarters and many of our goals […]