The art of providing excellent service

B2BThrive - Helping Your Business Grow!

Under promise and over deliver:

We have all heard this adage, but when you consistently perform this way in your business, your clients will respect you and view you as a notch above the competition.

No Such Thing as Time Management

B2BThrive - Helping Your Business Grow!

This means we have to learn to create small wins for ourselves on the way to a big win. As well, we have to alter our rewards system in a way that doesn’t include damaging behavior, such as reversing our wins. This is often seen with savings or weight loss goals. You cannot reward your gym time with cake and you can’t reward your saving habits with new shoes…

Keep Calm….And be ASSERTIVE

B2BThrive - Helping Your Business Grow!

I can’t talk about Assertiveness enough. In a world where busy is often an understatement, I find that people do not assert themselves enough when managing both their time and commitment.

PROactive

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B2BThrive – Helping Your Business Grow!TweetProactive (adj.) – taking action and making changes before they need to be made, rather than waiting until problems develop Reactive (adj.) – reacting tot hings that happen rather than making things happen yourself When thinking through the role of a proactive leader, the ideal destination to reach would be […]

Three Barriers to Change

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B2BThrive – Helping Your Business Grow!TweetThree Barriers to Change: Our Iceberg is Melting: Changing and Succeeding Under Any Conditions by John Kotter Within every organization there is an existing culture that can make it difficult to introduce change.  Because the culture is intangible, it essentially lives within the attitudes, beliefs and values of the individuals […]

The Numbers are the Numbers

B2BThrive - Helping Your Business Grow!

B2BThrive – Helping Your Business Grow!TweetLet me start by saying that I hate sales people.  I hate the thought that you only see me as a means to an end…as in, your paycheck.  You can usually tell with a lot of sale people that they are not really concerned with finding the right solution for […]

Building your Business Development Skills

B2BThrive - Helping Your Business Grow!

B2BThrive – Helping Your Business Grow!TweetBusiness development is a key part of building your business. It can also be the toughest. Especially if you’re not a sales person, such as myself. I hate the feeling that I’m being “sold” on something and therefore, I hate the thought of “selling” you on my service. But to […]

What’s in a plan?

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B2BThrive – Helping Your Business Grow!Tweet Although most can agree that planning is important, they really don’t understand why. I often see things done one of two ways: The people who spend countless hours planning and never doing The people who don’t want to be like the first group, so they do without a plan […]

Success Starts with You

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B2BThrive – Helping Your Business Grow!TweetSuccess really does start with you. But don’t be fooled by the cliché message here. Realizing there are many levels and aspects to success will help you reach the level you desire. Most of time, success will depend on your personal investment of both time and energy and often times […]

Work your Plan

B2BThrive - Helping Your Business Grow!

B2BThrive – Helping Your Business Grow!TweetSo many times I hear of people making plans that never come to fruition. I too am guilty of having notebooks filled with plans that sound absolutely wonderful…and then I don’t follow through. Then you have the other side of the tracks where people don’t even set goals or make […]

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